Worst customer service

<p>I claimed for home contents with regent under policy DIR146742POL after a burglary in my house. they sent their assessor for assessment of the situation and the inventory value of my house contents, after the assessment I was told I'm underinsured, my contents are worth R279 500 and I'm insured for R102 000, hence they will apply the average calculations for the payout, I argued that my home contents do not amount to that value, and how come I was never informed that I need to compile an inventory list and be precise about the sum I need to insure should there be a need to claim. I assessed my contents later just to have an estimation of my contents, and I determined that at the most they should be around R200 000, not more than that. because of such average calculations with overestimation of my contents I was underpaid for replacement of my things, I wrote to their consultant who said she will relook into it and get back to me, she didn't. she even said she will listen to the recordings, I wrote an email that I'll be happy to meet and listen to such, but still no one got back to me. Regent has just proven to me that insurance companies, will find a way not to payout the way they are suppose to should clients claim.</p>