Worst company and no feedback given on complaints

I have had no joy with Msure/Regent and warn anyone from taking a policy with them. I am regrettably a new client with them and have had endless problems with them and I took my time to call them to try and get the issue resolved but they do not have the decency to call back on promises made. they are quick to send you emails but can not resolve queries. I was dealing with a credit controller by the name of Paul who promised to call me over a month ago.

I then logged a hello peter and was called by Abigail Booysen who seemed interested in resolving my query but has also disappeared. I have never in my life come across such a company in my life. I hope anyone dealing with Msure will not struggle but doubt that will ever happen.

I have no idea where im standing with them on a policy I didn't even know about but they don't forget to debit my account at the end of each month. I feel like its a ****. should one really go to the ombud to get their complaints sorted? why do they even have agents and complaints agents if no one is prepared to work.