When is my claim going to be approved

Firstly, Regent has never once contacted me to provide feedback, I am always the one picking up the phone to find out what's happening. Whenever I call, they say the last correspondence was on the 3rd of Feb, they are confirming my claim history with my previous insurance, its a week later, I am told that because my insurance is still active I need to provide names of prior insurance companies. This I was only informed of yesterday after I spoke to a Supervisor, the prior 3 call centre agents could not tell me this. I have also been told on all the occasions that Nolwazi will call me back. I am still waiting.<br> I would like finalization of this claim TODAY!!!<br> Also you have double billed me this month, please check that out and I have requested an amended contract, of which you haven't provided me with<br> I should have read up on Facebook and Hello Peter, before taking out insurance with you guys, your service is pathetic on each and every level.<br> <br>