PZ
Papss Z
1 reviews | Active since Jul 2018
24 Jul 2018, 08:38
We pay Regent very high premiums but they dont care about their customers
My problem is I don't get any feedback from Regent even if I phone for feedback I SPEND more than 40 minutes holding and I will be told that Karabo is not working on that department or the claim is with Management for approval for 2 and Half weeks now ..no feedback at all.
Helpful (0)
Replies (3)0
Replies (3)
Regent Insurance Company's replyOfficial
24 Jul 2018, 09:00Good Morning Sir/Madam,
Thank you for bringing your concern to our attention. We value your feedback and will attend to your concerns as soon as you provide us with the following information - Initital and Surname of policy holder, ID and policy number, so that we can trace your policy and in tur n investigate your claim. You will be informed throughout the process.
With Regards
Complaints Management Team
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Regent Insurance Company's reply24 Jul 2018, 09:00
Official
Good Morning Sir/Madam,
Thank you for bringing your concern to our attention. We value your feedback and will attend to your concerns as soon as you provide us with the following information - Initital and Surname of policy holder, ID and policy number, so that we can trace your policy and in tur n investigate your claim. You will be informed throughout the process.
With Regards
Complaints Management Team
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PZ
Papss Z's updateReviewer Update
24 Jul 2018, 15:11I did but same old story .....I don't what to do anymore
PZ
Papss Z's update24 Jul 2018, 15:11
Reviewer Update
I did but same old story .....I don't what to do anymore
Regent Insurance Company's replyOfficial
24 Jul 2018, 15:53Good Afternoon,
I do understand your frustrations, and I would sincerely like to assist you in resolving your concerns, however without any information I cannot assist.
I look forward to your further advises and contact details.
Kind Regards
Complaints Management Team
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Regent Insurance Company's reply24 Jul 2018, 15:53
Official
Good Afternoon,
I do understand your frustrations, and I would sincerely like to assist you in resolving your concerns, however without any information I cannot assist.
I look forward to your further advises and contact details.
Kind Regards
Complaints Management Team
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