Very upset client

Good Day,<br> <br> I am very upset and in tears. They broke into my car 2 weeks back. I phoned my insurance the same day. I waited for response for days. Now it is 2 weeks later and they phone me they are not going to pay out the claims for my ****** goods as there was no forced entry. How can I help for that. They make people feel like ****. How can I help if they didn't damage anything. Why must I pay my insurance then..... I am in tears. I don't have that kind of money to replace it... And in the mean while I feel like the *****. They made me feel like I stole my stuff.<br>