Useless Service!!!

What a useless company this has become. We have been with Regent for maybe 6 years now. I was in a car accident in 2017 and had no problem to claim. Now this year a small girl in my complex with a bicycle bumped into me and scratched my bonnet en bumper. I called the Regent to find out what I should do to sort this out. Their response to me was "you cant hold the girl liable for the damage on your car and you have to pay for the damage yourself". I just feel this is super lazy service from Regent side because they don't want to go through the effort to collect the money from the party that was in the wrong. We also waited 3 weeks to get a response as Regent tells you to call Hollard an Hollard tells you to call Regent. This was R8500 damage to my car and I had to pay the excess of R3000. The amount of effort that was put into the customer service tells me that we will cancel in the near future and move on the a new Insurance company. Thanks for your ****py service.