1 reviews | Active since Aug 2012
useless
I added cellphone insurance on my policy and no one know what supporting documents they need for the cellphones to be added?? the current cellphone i have was paid out by the insurance and i do not have the box any more?? how am i suppose to proof that the phone is mine and that is working??? why do you have people that do not know how the products work?? i spoke to a Chantelle that has NO CLUE what is going on!!!!!!
Good Day Madam/Sir,
Thank you for bringing your concern to our attention. We value your feedback and will attend to these concerns immediately on receipt of your policy number or alternatively your ID number so that we can trace your policy. Once we have the requested information we can then proceed to register the complaint and escalate to the relevant business unit for further review and response. You will be informed throughout the process.
With Regards
Complaints Management Team
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Good Day Madam/Sir,
Thank you for bringing your concern to our attention. We value your feedback and will attend to these concerns immediately on receipt of your policy number or alternatively your ID number so that we can trace your policy. Once we have the requested information we can then proceed to register the complaint and escalate to the relevant business unit for further review and response. You will be informed throughout the process.
With Regards
Complaints Management Team
***