tT
thomasmaseko T

1 reviews | Active since Jan 2014

31 Aug 2017, 11:37

Unfairly rejected my claim

Regent insurance has rejected my claim because they claim that I failed to desclose that I had a claim in 2014. I don't know how I forgot how to disclose such information to them whereas I had disclosed it to my previous insurance Dial Direct which i used from the 2015 till the time I took out the policy with Regent Insurance on the 1st of October 2017. Besides that, on the 28th of July 2017, I noticed that the type of the car insured was a sedan instead of a hatch back, I notifed them about the error and they rectified it. On the same policy document I noticed the 5 years no claims policy bonus, but I did not understand what it meant so i ignored it. I feel that it very unfair of them to reject my claim on those base I was able to notify them of their error.

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Replies (1)
Regent Insurance Company
Regent Insurance Company's reply31 Aug 2017, 11:45
Official

Thank you for bringing your concern to our attention. We value your feedback and will attend to these concerns immediately. You will be informed throughout the process.

With Regards

Complaints Management Team

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