Underhand Policy adjustment : MBA036790POL : Disgusted Customer

After purchasing my vehicle at Mercedes Benz in Lenasia, I was contacted by a Regent Agent who was referred to me by the dealership.

The Agent then spoke to me and captured my details and provided me a quote of roughly R1590. I accepted on the phone and asked her to send me the proof of insurance as well as the dealership. The car was then delivered to me by Mercedes at work and then I get a call that there is an amendment to be made that will increase my insurance by roughly R200.

I was forced to accept as the lady mentioned that if I dispute the change then the car will not be insured. This is an extremely underhand way of doing business. In waiting for the insurance I also opened my home contents policy with Regent as well. They now got me to move household insurance and then tell me about an adjustment due to the fact that they got the wrong figure from the dealership. This is not my issue, we have a binding contract on the earlier call.

When I told her on wednesday that I want a call back from her superior to get this sorted she was unable to get hold of him and apparently sent a mail. It is now Saturday close of business and no call. If this is not sorted out on Monday morning, I will cancel both my policies and report Regent to the Ombudsman.

I am really disgusted with the level of professionalism, especially given the fact that this is a Mercedes facilitated deal.