Unable to get assistance over the phone

My name is Thulani Mbatha and I am a Regent Scratches and Dents policy holder. Since yesterday I have been trying to cancel my policy with Regent. I called ********** which is the Regent number I know, went through the prompts and ended up waiting for almost an hour. Some of my call attempts ended in a disengage phone call tone. Eventually my call was routed to the switch board this morning. I was told by the operator that I need to call ********** which is the head office in order to do policy cancellations. I called the number, to my surprise I still went through the same menu prompts I went through when I called ********** . Eventually a consultant answered my calls and told me he will re-route me to the respective line for cancellations. I waited again only to have my call re-routed to the initially main menu.

Poor service and customer care service. I wouldn't advice anyone to take a policy with Regent or they will struggle like me to cancel that policy even when they no longer need it.