Un Finalised CLaim Submitted on 7 January 2016

the claim has still not been finalised. I was informed that the claim needs to go to a loss adjuster after the assessment was done on the vehicle. <br> <br> Mr Andrew Wright was appointed as the loss adjuster and he met up with my husband( because he was driving the car at the time of the accident) on 19/01/16 and he was taken to the accident scene. <br> <br> On 22/01/16 pm we received his report that we signed off and submitted to him by Monday 25 January 2016 at 09H00. <br> Mr Lucas Mashiloane informs me that Andrew says he will submit the report this afternoon and further another statement outstanding from us<br> I then question Lucas if (my husband) was to write this report WHAT SHOULD BE Contained in it and he doesn't know? I further asked what is the purpose of a loss adjuster? I was informed that the company is following on its policies and procedures and I then inquired what are the terms and conditions of appointing a loss adjuster? what does his Service Level Agreement(SLA)say? by when should he report to your company as his employers? WHAT IS TURN AROUND TIME TO GIVE FEEDBACK TO YOUR EMPLOYERS? <br> . BECAUSE AN ORGANISATION OF YOUR MAGNITUDE SHOULD SHOULD HAVE TERM