U turn what a waste and never track my car

U turn has installed a tracking unit in my car to track my driving and also to track is my vehicle is ******, and all the other features that was said to me but clearly this is not happening. On Friday night my vehicle battery was disconnected and I was suppose to get a sms and a call to find out if there is any problems with my car and no one has contacted me.My car could of been ******,stripped for spares and autotrak didn't pick up anything. What am I paying my premiums for when this is the kind of tracking device I have in my car. Regent has to get this sorted out asap. I want a full investigation as to why no one contacted me.