Treated unfairly

NO: ********** 760085 Claim no:DMT 075343CLM

My car was towed from my house on the 21 of March 2018 in my house to Dent Doctors that's what they told me...then i called Dent Doctors to find out how long and how far are they with my car they told me they've received an authorisation from Regent and Nolwazi from Regent also confirm it that its been authorised that they can fix the car and the lady told she's going to order the parts.... Monday or Tuesday I received a call from a lady from Dent Doctors telling me that they not going to order used parts for my car because its too risky and i asked her who authorised old parts she said your insurance... I phone Regent and spoke to Nolwazi and she said to me this lady was actually not supposed to phone me she was supposed to call her or the assessor...then i asked am i paying for used parts for my car and she said she will sort it out...i received a call from Dent Doctors saying my insurance company has approved the new parts... Then Yesterday the lady from Dent Doctors phoned me telling me they've been looking for my car in their yard and its not there..and all this time i thought my car was with them...and they've just found out its with another company and they waiting for my insurance to authorised payment to the other company to release my car ... I phoned Iemas and i spoke to one lady who spoke to Regent and dent Doctors and came back to me and told me that Dent Doctors are busy arranging for my car to be fetched where ever it is and in actual fact its almost the same company as Dent Doctors...then i asked about my courtesy car since it will be taken away after 30 days and she said ill be liable for the payment but thats a worse case not unless dent doctors give me their courtesy car....and i told her that will be unfair because its actually not my fault... Nolwazi from Regent phoned soon after the lady from iemas...and she told me that dent doctors have made a mistake actually all this was for another client not my case...my car was at Dent Doctors... This morning i phoned Dent Doctors to check on my car and they told me they still waiting for authorisation from my insurance company for my car to be released from Lowveld body works. Tried to phoned Regent to speak to Nolwazi with failure then i phoned iemas and spoke to a one lady who was so helpful and came back now and told me to write an email..please fix this im so frustrated...SOON ILL BE LEFT WITH NO CAR SINCE THE COURTESY CAR WILL BE TAKEN AWAY AS IF ITS MY FAULT...when my car was taken to BMW i got all the updates but now NOTHING!....I must keep on phoning to check on my car...if i wasn't phoning i wouldn't have known... Nolwazi then came back and told me that they've given Lowveld Body works an authorisation to work on my car and they've also extended my car hire for 7 days which is up until the 9th of May.

I tried to get hold of lowveld body works last Wednesday 2nd May but they kept telling they'll phone back but no one did...just to find out how far is my car with the repair..because No one was updating me... On Thursday the 3rd of May I've decided to just go and check at Lowveld Body Work...to my surprise they've never received the email for authorisation meaning no one did a follow up to check if they've received it...when i was there that was the only time they checked their email and received the authorisation.. I feel this is so unfair honestly..im paying my insurance correctly but this is what im getting...when my car was taken to BMW this never happened ill be updated with everything done to my car..my car its been in the sun for more than 6 weeks now without being attended..i just wonder how it looks like now ..im so disappointed.... Now the courtesy car must be returned back and be left with no car as if its my fault...im using my car for work and im told you will not extend the car hire as if its my fault.PLEASE I NEED TO HAVE A CAR FOR WORK don't do this to me as if its my fault...you really are failing me.

Is it possible to tell Nolwazi from Regent to please call me and explain what is happening to my car and its not my fault that my car has not been fixed since ...I've been trying to get hold of her and left countless messages to please call me since Thursday but she hasn't called...I've even sent her an email but still she hasn't responded...the courtesy car must be taken away on the 8th which means ill be left with no car.. Ive even sent her this? message ;

Hi Nolwazi

I honestly don't understand how you work..im the one that must do follow ups and check how far my car is and usually you guys will update me but in your case i must do it and im really not happy about this..i don't even know how my car is whether its been in the sun or not..for the whole six weeks...u told to never contact anyone regarding my claim..and im doing that ...I've phoned yesterday twice and they told me you'll get back to me but you never did.. Now my main concern is the lowveld body works people had just received your email yesterday after i also tried to call them countless time and they also promised to get back to me but never did until i went there myself and found they knew nothing about your email until they checked it...which means my car will stay with them for longer cos they told me they have to order parts...so whats going to happened to the courtesy car because im suppose to take it back next week Tuesday...please call me back..