The standard of service and repairs was horrible

I have never received such bad service regarding claims, my claim took more time to be processed and i have lost too much time and money going back and forth trying to get the matter resolved, to add to that the panel beater that tried to fix my car did a ****py job and did not test or inspect their work. This is by far the worst insurance company to lay a claim with as their staff do not even care about their clients and give the run around. What are those monthly premiums paid for? They promise to get back to me but always forget the existence of the client the moment you hang up the phone.