TERRIBLE SERVICE AND FAILURE TO ASSIST

On 2 Sep I got an email from Regent informing me on an increase to my monthly premium. I immediately responded same day.

I am so tired of their terrible service (or lack thereof I should say). I have never received a response to my request on 2 Sep, even though their automatic reply states you they will get back to clients within 48 hours. I sent the email again asking why no reply on 9 Sep, still no response to this day.

I followed this up by telephone on 11 Sep around 10:40 am, spoke to NATASHA, who said she would send the request to the Accounts department to sort out before the new debit goes off. I recorded this conversation!

I am unemployed and barely hanging in to keep my debit orders afloat so that my policies don't lapse. Despite this, going off my bank account this morning is the new increased premium of R50 more!!!!!! That R50 is huge to me right now because I only have exact money in my account to cover my policies.

Your service is **** for all the years I have been with you, and hasn't improved with you teaming up with Hollard.

I am extremely frustrated right now. DO YOUR JOBS, or give me your damn jobs so that I can do it for you!!