Terrible customer service

It is now two weeks since my car was involved in a car accident on 17 July 2018. To date Regent has not authorised for my car to be fixed.In their company mission statement, it alludes that its approach is client-centric. At no stage did I feel this was the case as I was treated like someone who has not been involved in a car accident, with no messages returned and feedback or updates. Your mission further states'' We want you to relax , while we take care of you...….'' I was never made to relax and at no stage I felt taken care of , if anything, the incompetence and apathy that this company has revealed to me is at its highest level. They requested that I send the information which I believe if they were competent was supposed to be in my file. Clearly their record keeping and document management is in tatters.

This company further claims to be client -centric , if that was the case, they were supposed to have a taped voice record of the conversation that their consultant and I had at the inception of my contract with your company and not wait until 3 years later when I am making a claim for the first time and accuse me of not declaring Tow & Nudge Bar in my car. The Glasfit report which was sent to you on 18 October 2018, soon after the car was bought clearly indicated that the car was bought with both the Nudge bar and Tow bar .

I have been consistently paying my premiums without fail to this company and a time I need assistance, goalposts were shifted. The utter incompetence and apathy that you have displayed to me has not only inconvenienced me and my children whom I transport with this car, but it has also threatened my health. If this is not resolved, I will ensure that Willem Smith is called on radio 702 to respond to how you treat your clients.