TERRIBLE COSTUMER SERVICE - REGENT INSURANCE

It is now two weeks since my car was involved in a car accident .At every juncture I have to follow up with Sanet (claims) who couldn't even fill in the claim properly for the authorizing department to do their job.

I called authorizing today and they have now said their part is done, report was handed to claims, I am now stuck in this loophole of **** call center music trying to get hold of someone in claims to update me on the way forward.If I don't call NOBODY comes back to me and that is how the 1st week and a half was lost.

When I did finally get through 1 time I was put on hold by a VERY rude uninterested person before I got any feedback at all, basically forced me to hang up .Like my premiums dont mean a thing. I am absolutely fed up with this lack of respect I am shown. PLEASE GET SOMEONE SENIOR TO CALL ME WITH AN UPDATE ON MY CLAIM ASAP.A SMALL REQUEST THAT I AM SURE A VALUED CLIENT DESERVES?.

Your mission further states'' We want you to relax , while we take care of you...….'' I was never made to relax and at no stage HAVE I felt taken care of , if anything, the incompetence and apathy that this company has revealed to me is at its highest level.

This company further claims to be client -centric , if that was the case I WOULD receive a call form my claim agent letting me know what is happening, not me sit on the phone for hours to try and get hold of her.

I have been consistently paying my premiums without fail to this company and now at the time I need assistance, goalposts are shifted. The utter incompetence and apathy that you have displayed is a real disgrace.