Still waiting for my policy schedule

<p>I signed up for the Paint Tech insurance with regent last year in May (2015). I requested a debit order date in the middle of the month as I wanted my cover to be active as soon as possible. I was never debited and never received any policy documents (agent told me they would email it in 7 to 14 days). A few months ago I noticed the debit order had been going off, but on the first of the month (when I request the 15th). Someone scratched my car in a parking lot and I realised I could claim for this, but I had no documents so have no idea what I'm paying for, what the excess is, etc. I have called to request these on two occasions and still nothing. This really is a waste of my time and my money. Send me my documentation!</p>