Still have not received claim breakdown feedback

I paid for travel insurance for my trip to Thailand in July. While there, I had to go to hospital for stitches.<br> <br> When claiming back, I only received half of the medical bill back from insurance. When inquiring about the claim breakdown and why I wasn't funded my full medical expense - Elton said he would email me the breakdown of my claim.<br> <br> After 3 days of not receiving anything I phoned again. It was promised again that it would be sent to me. <br> <br> Since then, I have called 6 times and emailed directly to receive this claim breakdown, and after 3 months have still not received anything.<br> <br> I hope now I will get the breakdown and reason for why I did not receive the full medical expense claim back.<br> <br> Regards,<br> Megan Hobson