Stalling to finalise claim

Dear Hellopeter

We were in a car accident on the 2nd of August 2018. We've submitted our claim on the 08th of August 2018. We are still waiting 3 months now for Regent to finalize our claim. They are stalling this process with every excuse in the book like they are waiting for the Settlement Letter from the Financier. Their customer service is beyond poor as we are the ones always calling and enquiring and they never come back to us. I've called again last Monday and the consultant, Sanet said that she just need two days and she will call me back. The Wednesday afternoon 4 o'clock, I've called again as she never called and then she requested for another day. Till today.This is going on like this for the past 3 months now.