So unprofessional *******

<p>I damaged my key and realized I had lost my spare key on Wednesday so I called today to make a claim for a lost key. First I wanted to make sure my cover was valid and I asked a lady-Berina who told me my was covered for an excess of R500 provided the amount was not exceeding R5000. She then told me to get a quote which I did and mailed it to the motor claim dept. after 2 hours had passed I called to get hold of her and the phone was answered by NOlwazi who was so Unprofessional and kept laughing at me. Firstly I had lost my key and my car was standing so this person wasn't helping at all. And she tells me a story way different from what I had been told earlier. Apparently my insurance was changed and now I am not covered. And all of this was done without my knowledge. </p> <p> </p> <p>Awful, unhelpful and unprofessional!!!!!</p>