sL
sune L
1 reviews | Active since Aug 2012
23 Jul 2018, 12:19
SLOW Service!!!
i did a claim for my cellphone and my debit order is going off on the 25th and this policy is still included?????? how can i pay for something that is not active????? remove the policy for this cellphone and make sure the amount debited on my account on the 25th of July is CORRECT!!!!!!
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Regent Insurance Company's replyOfficial
23 Jul 2018, 12:52Good Day Sir/Madam,
Thank you for bringing your concern to our attention. We value your feedback and will attend to these concerns as soon as you provide us with the following information:
-Your policy number; ID number of policy holder, Initial and surname.
On receipt we can proceed to register your complaint and investigate the matter and provide your with our findings and resolution. You will be informed throughout the process.
With Regards
Complaints Management Team
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Regent Insurance Company's reply23 Jul 2018, 12:52
Official
Good Day Sir/Madam,
Thank you for bringing your concern to our attention. We value your feedback and will attend to these concerns as soon as you provide us with the following information:
-Your policy number; ID number of policy holder, Initial and surname.
On receipt we can proceed to register your complaint and investigate the matter and provide your with our findings and resolution. You will be informed throughout the process.
With Regards
Complaints Management Team
***