Shortfall Insurance continues to be deducted 5 months after my car is fully paid up

<p>This is a copy of my review of Liquid Capital after trying fruitlessly to get them to stop deducting money on my motor vehicle which has now been paid up for 5 months. It seems as though they are a division or have some connection with Regent Insurance. Please investigate and get back to me.</p> <p> </p> <p>I recently paid up my motor vehicle which had been financed by Liquid Vehicle Finance. I queried the consultant how to stop the shortfall insurance payment of R212,46 per month. I was told not to worry, it would automatically stop once it had been processed that the vehicle was paid up. I was told by 20 March 2017 there would be no further deductions from my bank account.</p> <p>This morning I noticed that the shortfall insurance payment has subsequently been deducted twice. I am still paying shortfall insurance on a vehicle which is fully paid up and has already been transferred into my name. </p> <p>I contacted Liquid Vehicle Finance and informed them that money was still being deducted from my account, only to be informed by the consultant that I did not have and never did have any shortfall insurance on my vehicle! ????? But I have documentation and a bank statement which prove that I definitely DID have shortfall insurance! For six years, R212,46 was deducted from my account! I asked why the previous consultant had told me the shortfall insurance would stop automatically, if I never had a shortfall insurance in the first place. He kept on insisting that I had no shortfall insurance with them as nothing is reflected on their system.</p> <p>Fine! Pull out Adcover/Regent document! Google! Where does it take me to? Liquid Capital! The same people who say that I never HAD shortfall insurance! <br />I phone the number on the website! Give my ID no! My name comes up. How can we help you? I explain that I am still paying shortfall cover on my paid up vehicle. Can they please rectify? Apparently she can't. She will have to get her supervisor to contact me - 'sometime today'. I asked for an approximate time. She informs me there is an 8 hour turnaround period. I enquire whether I am expected to sit around for eight hours waiting for a phone call? Apparently that is the case. So, I duly sit around all day and wait for a phone call which needless to say, never comes! Thank you for wasting my day!</p> <p> </p> <p>But it doesn't end there! On complaining to Capitec, who incidently charge me R35 everytime I have to go in and reverse the amount, they contacted the company. I was told to email proof of my vehicle being paid up - which I tried to do. Unfotunately, a bogus email address was given and it simply bounced back at me. And the saga continues.....<br />It will be reversed AGAIN Regent Insurance - and in addition to the inconvenience of me having to go into the bank AGAIN, I will AGAIN be charged R35! I have been informed by the bank that the only way to stop this is to close my bank account. So that is the next step. I am put to enormous inconvenience by YOU continuing to **********ly deduct money from my account. Disgusting!</p>