SHOCKING SERVICE AND TOTAL UNPROFESSIONALISM

<p>On 21 February 2017, i was involved in a motor vehicle accident, I was rearended by one of Brima Logistics delivery vehicles while waiting to take the Rivonia road off ramp. The claim has been handed to the insurance of Brima Logistics through their Brokers to Regent Insurance, as it is a 3rd party claim. i have been dealing with a VERY UNPROFESSIONAL ARROGANT person named Shona Strydom. for over a month i have had no luck, all the documents they have requested of me i have sent and all they have arranged is for the assessor to see my car, this was on monday 3 April 2017. I have to phone to follow up daily, and get nothing but Snotty responses from her and her Supervisor. I have been pulled over by the Traffic cops as my rear right lights and indicator do not work. And all they can say is that they have to wait 1 month for the excess to be paid by Brima Logistics!!!! Who will pay my fine when i get one and more so who will pay to have my car released from the impound should it happen? as this is and was not of my doing and when question Shona she tells me that my claim is NOT HER PRIORITY and therefore wont phone anyone to follow up to get this claim resolved. all i want is for my vehicle to be repaired and in order to get that done i REQUIRE an AOL. I have had enough and want an answer. </p>