Retrenchment claim

To whom it may concern,<br> <br> I have Regent cover on my car for retrenchment and other cover, last year October 2014 i was retrenched from my work and couldnt afford paying my car anymore but i had regent cover. I was then notified by wesbank that i could claim and started the claim process, where after everything was handed in to Regent they came back to me that they could only cover January 2015, I also started working February 2015. So why did I pay them to cover only 1 month in my eye they should cover Nov, Dec and Jan. I have send a mail on how far it is and there was said everything was send to senior management but still waiting. Very bad service wesbank wants to take my car because of me being in arrears i am very dissapointed firstly for not getting feedback and secondly for not covering me for the 3 months I was unemployed after the retrencement!