REGENT TERRIBLE CLAIMS SERVICE- Pathetic don't care about people

<p>A claim was logged weeks ago regarding my house being flooded. I submitted a claim and assesors came out to see my house. Everday since then I had to make contact to Regent and the assesors to find out what is happening with my claim. Furthermore when I called they advsied that they would replace my stuff but no where in my policy documents is this stipulated. Regent takes my premiums every month and now when it is time to pay a claim this is how I am being treated. My house stuff is all over the place and obviously Regent does not care a **** about how I live hence the reason they have not provided me with feedback up to today. Every time we call in to find out about the process we are promised call backs but nothing happens. Barbie is always not in the office. Regent does not even take into consideration that is is now cold and my family is suffering beacuse of our loss of the flood. They really dont care.</p> <p>I do not want replacemeon stuff as my policy documents dont stipluate this and I am paying a premium that was given by Regent to cover my household contents. </p> <p>All i want is the money to be paid to me so I can sort out my house and put it back in order and my family and I can live again. </p> <p> </p>