regent insurance pathetic service

i have been waiting two months for my fathers claim due to his stroke,i called on 23 /10/2015 i spoke lady name brilliant,i promise to get feed back,on Friday no feed back,i called again on monday 26/10/2015 i spoke to ruth ,she said she will email me or call me for feedback,from claims department no feed once again,i called again today 27/10/2015 ,i spoke to ruth again she told me i cant speak to ntombi cause i am not allowed two,<br> <br> now ruth says wesbank did not send Amortisation schedule and statment ,this was all sent from wesbank,and now your claims department stating that wesbank did not send these documents,then why did ntombi tell me on previous email the only out standing document was final boarding letter from employer was needed,this was sent from employer on the 15/10/2015 from nmr logistics hr manager mrs debbi jones,<br> <br> then on the 17 september,clm102 form was filled they did not say specialist must fill we gave doctor to fill,then they delay me saying same form must also be filled by specialist,which we got hospital specialist to fill ,all these forms cost us R1000 to get filled <br> <br> regent is only making exuses and delaying this process,all our documents in order