"Regent insurance making a difficult situation even more difficult"

I had an accident in which a truck drove into my car. Ironically not even my fault. Regent Insurance made it difficult from the moment i needed authorisation for the car to be towed. They took a total of 3 weeks just to authorise the claim. And whenever i called i was either told they would call me back with information, which they never did or the person, joseph handling the claim was unavailable. And as we know there is a limit on the amount of time a car rental can be used of 30 days. It is now a month later and my car is still not ready. This has been the worst experience with regards to customer service i have ever experienced in South Africa.