Regent insurance is pathetic !

I met up in am accident in May 2017. The car behind me bumped me. The police was in scene. In the beginning of the claim nobody contacted me to update me on anything. I had to call continosly. I then had to request for my claim to be handled by someone else. Barbie in the claims department. She contacted the police which was In May I even provided her with the police details. She advised that the report was received and she got hold of them I then fixed my car and my claim was transferred to recoveries being handled by Bongani ' I advised several of times about the police report but not once was it looked at or asked about ? It's been 6 months since the accident and I am still receiving such pathetic service. 6 months later and the police report is not even saved onto the claim? My claim was then transferred to litigation dept handled by Natalie.- I again advised that the police was on scene and there is a police report.- but not once was it looked at but I'm told that without a witness regent cannot act on my behalf? Without having a look at all the documentation. I have to request for the police report to be sent to me yet none of the departments looked at it or even made sure it was saved on the claim.

Regent only made me fool. Taking the premiums every month but never giving a good service. I was told I have to act on my own behalf yet they didn't even have my police report saved on the file.

They only make excuses to not fight for clients. They are pathetic and I am going to take this further with the ombudsmen

They are the worst I have ever experienced and should be investigated on how their claims are being handled . It seems as if they only transfer you from one department to the next ONLY to be told that they cannot help you.