Regent insurance, I couldn’t get worse even if I asked God to give me worse

<p>On April 21, 2016 I parked my car home only to learn that it got ****** in the early hours of the morning.</p> <p> </p> <p>Policy # : ********** - ********** </p> <p>Claim # : DMT071308CLM</p> <p> </p> <p>The screen died as a result I could not ascertain if it was on or off or see if there any incoming calls nor text messages.</p> <p> </p> <p>When the car GPS was unlocked on the vehicle, Tracker couldn’t get hold of me due to the malfunctioning phone which led to the car being ****** on Friday April 22, 2016 at 03h20. Tracker hasn’t been able track it to this day.</p> <p> </p> <p>I had followed the formal route and normal insurance claim processes to get this sorted. </p> <p>§ I called tracker to infomed them on the incident, using a friends phone.</p> <p>§ The police came took my statement and gave me a case number</p> <p>§ I called regent with the case number the very same day to inform them of the incident.</p> <p>I later got to learn that I cannot get a curtesy car for missed debits two months when bought the car. This led to having to travel with taxis and beg for lifts as I live in a very remote area and transport is an issue.</p> <p>14 days after the incident on Friday May 06, 2016 I received and e-mail from Bhekani Zulu who informed me that he was assigned to work on my case and he needed to schedule an appointment with me on Tuesday, May 10, 2016 there will be a couple of documents that he will require from me, which I have him.</p> <p> </p> <p>After constant follow-up via e-mail and countless telephone calls, I managed to get hold of Bhekani who was like a phantom that never answered his phone nor does return calls. We had a brief telephonic conversation where he was asking me about the details of what transpired over 7 weeks ago; the day my car was ******.</p> <p> </p> <p>He said he will give me feedback after speaking to the management team. I’m still waiting.</p> <p> </p> <p>I need this to be addressed this a matter of urgency.</p> <p> </p> <p>Regards,</p> <p>Veracity</p>