REGENT INSURANCE CUSTOMER RIP-OFF

<p>On 20 October 2016 I received documentation from REGENT (dated 26 August 2016) via the Post Office pertaining to my motor vehicle insurance policy. REGENT stipulated "Requirements for my Insured vehicle). Firstly they stated "my recently insured vehicle", this vehicle has been insured with REGENT since Jan. 2000, almost 18 years!! During this period I've had 1 claim approximately 10 years ago. REGENT stated that I had to have my vehicle inspected at my inconveniance within 3 working days from 1 October 2016 after which I would have no cover until this inspection had been completed and proof, again at my inconveniance had been sent to them. I ONLY RECEIVED THE DOCUMENT 17 DAYS AFTER THE GRACE PERIOD!! I got all my facts together and on 26 October I contacted their "Customer Help line and spoke to Lloyd who was "working under supervision.". I explained my displeasure as to how long standing clients were being treated and instructed him to canncel my policy. On 14 Nov. 2016 I checked my bank account and found that the REGENT debit order had been processed and the monthly deduction had been deducted. I immediately sent an email at 10:49 to REGENT stating all of the above and asking for the debit order to be reversed. I received an"Automatic reply" at 10:58 requesting that I allow REGENT 24 hours to process my request. I had not received any response by Tues 22 Nov 2016 and I again sent an email requesting progress on my complaint and this time i did'nt even receive an "Automatic reply". I have now cancelled the debit order at my bank. Regent restructures it policies and an "OLD CLIENT" suddenly becomes a "NEW CLIENT" with all associated frustrations!</p>