"Regent Insurance complaints department providing no assitance"

I refer to a previous complaint logged in Hello Peter with regards to Regent Insurance. After taking from the 24 October to the 7 November for an assesor from Regent to be sent for my car to be assesed for damage. I am now going to be with no transportation to get to work. As the rental agreement through the insurance has now depleted. Cathy from the complaints department has given no solution to a problem that Regent created in the first place by delaying the entire claims process. Is there anyone competent at Regent Insurance that can assist me ???