Regent Insurance - Bad Customer Service

Policy Number : ********** Received an SMS on 19 March 2018 saying that my March premium has not been paid. I called Regent and confirmed that my installment for my Gap cover is part of my contract with MFC and they pay for my policy. Nancy said she would come back to me, she didn't. Called again and spoke to Paulden he said he would follow up with his credit control department and it should be resolved in a couple of days. MFC called me the same day to say they will send the proof of payment to M-Sure. A week later, 27 March 2018 I sent an email to Paulden to follow up with the overdue premium. Spoke to Landiee and she confirmed that my account is still in arrears and she will follow-up on my query. Surely after calling and sending emails and everyone doing their job this query should have been sorted long ago - all this trouble for R118.