ZM
Zinhle M
1 reviews | Active since Aug 2018
02 Aug 2018, 19:32
Regent insurance
I reported a accident claim on the 9th July 2018. Regent does not give any feedback notifying me with my claim and I have to constantly call them to find out what is happening. Up until now my car is still at the panel beaters because they are waiting for them to authorize. Tomorrow is Friday and I guess I will have to wait for another week again as they do not work on Friday. The worse client service I have ever had. I so wish I did not leave my previous insurance and they were very effecient??
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Regent Insurance Company's replyOfficial
03 Aug 2018, 08:19Good Morning Sir/Madam,
Thank you for bringing your concern to our attention. We value your feedback and will attend to these concerns as soon as you provide us with your policy number or alternatively your ID, so that we can immediately attend to your complaint. You will be informed throughout the process.
With Regards
Complaints Management Team
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Regent Insurance Company's reply03 Aug 2018, 08:19
Official
Good Morning Sir/Madam,
Thank you for bringing your concern to our attention. We value your feedback and will attend to these concerns as soon as you provide us with your policy number or alternatively your ID, so that we can immediately attend to your complaint. You will be informed throughout the process.
With Regards
Complaints Management Team
***