Regent Home Insurance Pathetic / Unprofessional.

I submitted a Lightening claim with Regent on the 17th of November 2015 The claims agent was Sanet whom told us that Telshaw will be collecting the goods for assessment. after assessment they confirmed that it indeed was lightning and I was to gather quotes as they do not have the specifications of the equipment which was done and returned sent to her, 3 days passed with no news, when I called she had requested Sounds Great to get quotations for her for the computers, [ this is a audio visual store ] after a long debate of the goods she placed the claim on hold and then said that she had to go on leave and dropped the claim with Sarel Marais another assessor who also checked the equipment and came to have a chat with us. the claim was left to Barbie whom was very helpful seeing that Sanet was not there it looked as if it was getting sorted. the claim went to management and Sanet returned now to get a Private investigator to handle the claim he came to see us after SANET was speculating more that once that the goods were for business and he confirmed all was well and now is waiting for lightning reports and reassessments of the goods. Case No CAS-78952-R7X6Z2 is also a Joke to them.