Refind my money since 2010

Firstly, Regent insurance staff are the most unprofessional people. I have called the *** number for over 20 times and each time I call, the phone gets thrown down. This is unacceptable for a client to be treated this way. <br> <br> Secondly: Policy number: ADC 379398POL, my name is Sharlene Naidoo, I have noticed that there has been an amount of R 191.59 that has been debited off my account for the last 6 years for a vehicle that is no longer in my possession. - Red GTI - THG 387 GP. This car has been sold to the nortcliff dealership in 2010 already. Please refund my money that is owed to me since 2010.<br> <br> Please also stop this debit order before it goes off at the end of May 2015.