TG
Tyrone G

1 reviews | Active since Mar 2017

30 Mar 2017, 16:34

Poor Sevice

<p>I contacted Regent Insurance on Tuesday 29th March 2017 to get a quote for vehicle insurance. I spoke to Ponny Makhura and advised him that I am currently with another insurance company but would like to move over if my premiums are better. The consultant advised him that his systems were down but will send me an email requesting all my details which I provided. I called the office this afternoon and as I did not hear back from Ponny. I was advised that he will contact me back but still waiting. If this is the kind of service I am receiving now I can imagine what it would be like in the future. Guess I am better off with my current insurer. </p> <p> </p>

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Replies (1)
Regent Insurance Company
Regent Insurance Company's reply31 Mar 2017, 08:56
Official

Good Morning,

Thank you for taking the time to bring your concerns to our attention, we apologize for the inconvenience caused to you.

We will investigate this matter and provide you with our findings and resolution in writing.

Should you require any further assistance please do not hesitate to contact me.

Kind Regards

Cathy Triggiani

Shared Services – Complaints Officer

DIRECT +27 (11) *** | T +27 (11) *** | F +27 (11) ***

COMPLAINTS LINE ***| www.regent.co.za ***