Poor Service/ Bad service/ traumatizing experience

0n 31 October 2018, I had accident with the truck that is insured under Optimum Financial Service group. I call the company and they referred me to Ms Lee-Ann Swanepoel from Optimum Financial Service Group . she requested all supporting document for my claim and I forwarded all she requested from my side. Ms Lee-Ann Swanepoel fered me to Ms Charlene Barnard from Regent do deal with my claim. I don't know what is Regent as she didn't provide further information about Regent. I tried to call and send them email and no response or even acknowledgement of an email or returning my call. I'm driving around with damaged car and I'm frustrated as all panel beaters will be closed due to the holidays/ festive season. I cannot travel long distance with that car. I'm being polite and patient with them but now I don't know what to do. I need assistance.

Thank you, Mphumzi.