Poor Service and insufficient reponse

<p>I am currently a policy holder with Regent Insurance. I informed them of a claim that I wanted to lodge on the 03/02/17 and the contact person said that we would be done. I followed up on the 06/02/17 and was informed that there was no claim lodged. It was then done and I explained the urgency and severity of the situation as it was a safety risk as it involved my tyres. I then took my car for an assessment on 06/02/17. Regent appointed Karabo Dlamini as my motor claims technician and she called on 08/02/17. I was not available and there was no message left. I followed up on the 09/02/17 and requested that the cash be paid out and I'll do the repairs. I received the docs. on the 09/02/17. It was signed and sent back on the 13/02/17. I have followed up daily with Regent and the first approval was done on the 14/02/17. The second was eventually done(not too sure when), but no one can tell me when the payment can be done. I've again stressed my safety concerns during my follow up on 16/02/17. I'm really dissappointed with lack of communication as well as the time that it's taking to sort out(in my opinio) a simple claim.</p>