POOR SERVICE AND CONSULTANTS VERY RUDE AND TREATING CUSOMERS LIKE DIRT

SA Warranties service is very bad, frustrating and very confusing, they don't care about their clients and they don't put themselves in the customer 's shoes. I took my car for a repair at Mini works Hermandstad Pretoria where the car was to be fixed for the Mini Copper Gearbox . They put the claim through to my insurance and my insurance decline the claim and instead recommended the car to go though to MAYFAIR GEARBOX Silverton. The consultant contacted me and said the car needs to be moved from Mini Works to Silverton Mayfair. I have ask him the question as to why and He claims that the insurance will fixed the car for me there. I have ask him that ,it is not expensive and he said I don't have to worry because I have 2 x policies that will cover the expense claim. I phoned the Road assistance to tow my car from Mini Works to Mayfair and they decline the claim based to my explanation and said the person who contacted me will have to send them an email to authorize the towing. I made plans for my car to be moved as they refused. Mayfair put the claim through and first request was for me to tell my insurance when did I took my policy . That was the first thing that put me off. I feel if I did not have the policy documents with me then I don't know. I had to email the information to my dealer to tell my insurance company what they should know in the first place. They quote from the dealer is R41000.00 and they could only authorized R13000 .00 from the 2 x policies that i had with them. I do not have a problem with the payout of the policy but my question is that when they recommended me to MAYFAIR GEARBOX I have ask if the insurance will cover everything and they said yes. My only problem is that , My first dealer claim was affordable with the same job to be done I was going to afford the pay the difference on the claim but the one the insurance referred me to is very expensive . My insurance does not even pay quarter of the money they claimed. I need the insurance company to take my car where it was before because now they tell me that they don't have the person who contacted me but my question still stand, how can they allow and approve the second claim if they are not aware that my car been moved. I need someone to resolve this matter as soon as possible and to take the responsibility for the run around that the cause me and they need to tow my car to my preferred RMI dealer. I spoke to Amanda Shiburi who treated me like I am a stupid customer who cannot take decision for herself. I lost the confident with SA Warranties and this was my second car covered with them My policy number is Ts ********** and my contact details is ********** 326