Poor Service
<p>I was in an accident on the 27th of August where my vehicle was written off. I have received the Agreement of loss letter by the 14th of September and sent it back the same day. To this day, no amount has been paid to me or the financier of my vehicle, even after I made 3 attempts to contact the relevant persons and explained the urgency of the matter to them. To top it all, another premium was deducted from my account on the 20th of September, even after I made sure to concel my premium. My claim no is DIR072663CLM</p>
Within an hour of posting this review, I got a call from Cathy explaining the situation to me and informing me that the amount in question was indeed paid, I just wasn't notified. She also explained that once the claim is finalised, the deduction of the premium will be reviewed and any amount due will be refunded.
As this was my first accident, I was warned by certain people the claim would take 6 weeks or more to settle.
The accident was on a Saturday, by Monday I had my courtesy car, Herman kept me updated the whole time, my car was assesed the following Friday and a week and a halff later, I had my agreement of loss letter.
All that was needed perhaps was a little clearer communication regarding the payment etc.
Whilst taking all the above in regard, I happily change the rating to a 5 star rating
Within an hour of posting this review, I got a call from Cathy explaining the situation to me and informing me that the amount in question was indeed paid, I just wasn't notified. She also explained that once the claim is finalised, the deduction of the premium will be reviewed and any amount due will be refunded.
As this was my first accident, I was warned by certain people the claim would take 6 weeks or more to settle.
The accident was on a Saturday, by Monday I had my courtesy car, Herman kept me updated the whole time, my car was assesed the following Friday and a week and a halff later, I had my agreement of loss letter.
All that was needed perhaps was a little clearer communication regarding the payment etc.
Whilst taking all the above in regard, I happily change the rating to a 5 star rating