Poor customer service

Item: Regent Insurance Company
Rating: 1
Author: Ayanda S

Two weeks ago I visited their offices in Braamfontein to add my 3rd child on the funeral policy I have with them. I also wanted to surrender another policy I have with them. Someone from Hollard assisted me, last week Tuesday I had to visit offices because they said via email there are outstanding documents. I completed the form, submitted bank statement Even today no updates have been done on my policies, their excuse is that the form I submitted is still outstanding.

Helpful (0)

Replies (2)

Regent Insurance Company's replyOfficial

17 Apr 2018, 08:18

Good morning

Thank you for contacting us.

Please note that we have escalated your complaint to the relevant department.

Feedback will be provided shortly.

Kind Regards

Complaints Department

***

Regent Insurance Company's reply17 Apr 2018, 08:18

Official

Good morning

Thank you for contacting us.

Please note that we have escalated your complaint to the relevant department.

Feedback will be provided shortly.

Kind Regards

Complaints Department

***

Ayanda S's updateReviewer Update

17 Apr 2018, 10:02

Guys stop prolonging the process, I visited the branch twice no one told me about Stop Order Form, even the email you are sending to me now doesn't even have an attachment with such a form, never seen it before. I completed the form last week Tuesday in Braamfontein now you want another form not the one you've been saying it's outstanding- CS003. One other thing the policy I'm surrendering is the one with the savings. Leave the other two alone

Ayanda S's update17 Apr 2018, 10:02

Reviewer Update