Poor customer service

I have my car insured with Regent. I have emailed my claim months ago. First I'm told my ID does not exist, then I call and a male tells me to resend my claim to him because it's not supposed to go to that address on the claim forms. Thereafter a long wait I call again then another lady answers the call and tells me that man has left and she will take over and will contact me within the day. I am wait several days now. To me it seems like this company is abandoned