policy cover cancellation

<p>I called Regent insurance in April 2017 to cancel my shortfall policy cover, I was told to fill in a form and send it back for cancellation. I emailed the form, 10 days after that called them to check the process for my request, to my surprised nothing was done, I was told to fill in the form again and send back to them because "the initial one that I sent was forwarded to a wrong address". I resent the form again and told that my request will be processed, I called to day to check on the progress only to be told that "they receive a lot of emails so they have to check their inbox for my request". I'm sick and tired of their delay tactics, I want them to cancel my insurance and leave me alone.</p>