Policy cancelled

On 11th January 2016 I received a letter from regent dated 29th September 2015 informing me that my credit life policy had been cancelled on 31st May 2015 due to non payment of premiums although these premiums form part of a credit agreement with MFC Nedbank that is several thousand rands in advance. I immediately emailed Regent client services advising them of this and requesting details and expressing my disbelief that it took them four months to write a letter to this effect and then another three months for this letter to be delivered to me when they have my email address on file. I have still not even had the courtesy of an acknowledgement that my email has been received. I suppose it will take another four months for that to happen. DISGUSTED WITH THIS APPALLING SERVICE TO SAY THE LEAST.