PAYMENT OF SHORTFALL NIGHTMARE

good day

client's HP: ********** 56

initially I though PMD was worse insurance company. perhaps I was wrong. to be honest this Regent Insurance Company is way terrible.

firstly, when I was involved in an motor vehicle accident, I was told that I must only claim for my GAP cover after the main insurer has paid. Once the main insurance acknowledged loss, I phoned Regent Insurance again and the consultant advised that I must still wait for the insurance Company to pay and thereafter Regent will request shortfall documents directly from ABSA. Immediately after the main insurance company paid, I phoned Regent for payment of the Shortfall. The unwelcoming attitude ensued from a lady whose name I forgot but she is always the one who answer the call (I will refer to her as a lady herein below). firstly, she indicates that they do not directly request shortfall documents from ABSA (contrary to what I was previously advised by a consultant from Regent). I then asked which email should the said document be sent to, the answer was that ABSA knows. Ok, I phoned ABSA and was given settlement quote. I phone Regent to obtain the email address to sent this document and was advised by the lady that that is not the documents they are looking for and ABSA must send documents directly. I then insisted they request the necessary documents directly from ABSA. again the answer was that ABSA knows. but this time I insisted on the list of the said documents and the email which ABSA must use. the lady reluctantly furnished me. I phoned ABSA and gave them the email and list of documents as indicated by the lady.

This morning, I get a call from the lady who says that ABSA is forwarding incorrect documents. my question is why don't the lady just reply to that email from ABSA and request the correct documents? the answer from the lady was that, YOU WANT SHORTFALL TO BE PAID AND YOU MUST REQUEST THE DOUCMENTS UNTIL ABSA FORWARD THE CORRECT ONE. to be honest this attitude was the most painful and perhaps the last rude response that I will ever receive from and Insurance Company's consultant

I am totally disgusted by this Regent insurance and in particular the lady handling my case

I hope Regent will do something about this

kind regards