Payment Not Received Again

I received an SMS today, 11 December 2018 requesting me to contact Regent Insurance urgently on ********** 977 as my November 2018 premium was not paid. I called MFC and spoke to a consultant as MFC pays for the premium. I'm waiting for them to come back to me to confirm the November payment. Then I tried to call Regent on the number from the SMS and number doesn't exist. Called and selected complaints waited for over 5 minutes and just couldn't listen to WELCOME .... again. This is now the second time that there has been an issue with my payment on this policy ********** . Previously at the end of February 2018 due to payment received on the 1 March and reflecting an overdue premium. Could we please sort this out.