DN
David N
1 reviews | Active since Jan 2018
16 Jul 2018, 20:18
Paying Premiums for 4 years but Regent has no record of my Policy
I have had a policy with Regent for 4 years. Tonight my geyser burst and when I phoned Regent, I was told that they have no record of my policy or my name and ID number on their system. I am having to pay for their plumber to come out and then I was told to take this up with Regent during office hours.
This is a despicable lack of customer service in light of the fact that I have been paying premiums for 4 years and now am told they have no record of me.
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Regent Insurance Company's replyOfficial
17 Jul 2018, 08:20Good Morning Sir/Madam,
Thank you for bringing your concern to our attention. In order for us to look into the concerns raised in your post kindly provide me with your ID number, initial and surname . We value your feedback and will attend to these concerns as soon as you provide us with the required information and your contact details. You will be informed throughout the process.
With Regards
Complaints Management Team
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Regent Insurance Company's reply17 Jul 2018, 08:20
Official
Good Morning Sir/Madam,
Thank you for bringing your concern to our attention. In order for us to look into the concerns raised in your post kindly provide me with your ID number, initial and surname . We value your feedback and will attend to these concerns as soon as you provide us with the required information and your contact details. You will be informed throughout the process.
With Regards
Complaints Management Team
***