Pay us our claim so we can cut ties

I'm frustrated at their lack of getting the basics right, never mind empathy. My mother who is semi paralyzed from spine injuries after a car accident, is being sent from pillar to post by *********** and insensitive useless characters Regent employs. Since March when we completed all the necessary documentation and sent back to them, they kept quiet until on 13 June when I followed up on payout on my mother's behalf, I was told how she has not completed and sent back what was sent to her back in March. Never mind that all along no one had the audacity to keep us updated in the three months. We have email proving that agent called Nolwazi received everything which she acknowledged back then, after the first time she had claimed not to have received anything. Nloody Nolwazi went on maternity leave without submitting my mother's documents even though days later she confirmed receipt of everything and promised we will be paid out our claim in a couple of days. After being sent from pillar to post by another Regent character called Barbie, she eventually promised to send a rep (person) from Regent to my parents house so they can fix up this mess with the papers they created. On Tuesday, 19 June, I called to follow up on Barbie's unkept promise, she ducked and dived me after holding on the phone for almost 2 hours. She wouldn't come to the phone. I guess Regent is held by her, that's how busy she was. Then I called complaints line and was transferred to another useless team leader called Hussain who was just interested in defending this useless Barbie without even hearing my story. Be that as it may, I requested that can we rather have a telecom at my cost, so Barbie can talk to me and stop hiding but he had every excuse why it cannot happen. Needless to say, I had to put the phone down as there's no interest in holding the ruthless Barbie accountable. To show she was avoiding us, immediately after I put the phone down, she called my mother and insisted with no apology whatsoever that my mother must just make a plan in her condition with her spine, to get to an email to print the forms again, complete and email back to her. If Regent finds it ok for my mother with her spine injuries should make a plan to do to internet cafe to re-do whole process, why can't their useless Nolwazi be called from her maternity leave to sort out the mess she created? I'm not know angry but disgusted. Can Regent stop running their business like a one man show and treat people with respect. I'm irked! Pay up our money because we will fo to great lengths to expose your heartless, useless staff in the media