Pay back my bank charges

I had to escalate this matter to Hello Peter because clearly no one is willing to assist in over a week now. No feedback on my request till date and am frustrated at this lack thereof professionalism.

Please address the below matter asap. I have submitted my entire thread of communication I he below thread.

Hi Tamra,

It is 3 days now still no response I have received.

Please kindly assist if this has been resolved or do I have to escalate the matter further than this.

Yours Sincerely

Nomvelo

From: Tamra Grobler ********** Sent: 30 October 2017 10:28 AM To: Nomvelo Ncube ********** Subject: FW: Urgent Pay Back of my Bank Charges Importance: High

Good Day Mrs Ncube I have received your query this morning and have forwarded it through to our client services division to assist with your below query. I am awaiting feedback from them on the outcome , as soon as I have that feedback I will get back to you. I apologize for the delay and will definitely try and have this resolved today for you. Kind Regards Tamra Grobler ********** 000

From: Nomvelo Ncube ********** Sent: Monday, October 30, 2017 9:31 AM To: Royston Peterson; Madeleine Puley Cc: Complaints Subject: Urgent Pay Back of my Bank Charges Importance: High

Good day.

Please kindly urgently address the below matter.

Till date no feedback has been given to me on the below matter.

Yours Sincerely

Nomvelo

From: Nomvelo Ncube Sent: 27 October 2017 01:36 PM To: ********** ********** Subject: Urgent Pay Back of my Bank Charges

Good day,

I am very upset right now. You guys debited my account on the 25th of October, please see bank statement attached on the email as proof. This was not the agreed date I stated when I opened my policy with Patricia. I stated that the debit should go off on the 27th of every month because I knew that is when I get paid. Due to you debiting on the wrong date which I never consented to in my policy you have caused me to be charged R115.00 and an additional R125.00 due to they not being any funds on the date you debited my account.

I really do not want any issues but for my money to be paid back to me since THIS IS YOUR MISTAKE NOT MINE.

Should I get no response or this not be fixed asap I am escalating this matter. I did not expect such incompetence from you.

Please sort this out and pay back my money, I have sent you proof so please act speedily.

Policy Number **********